Hospitality: Coaching, Facilitation & Quality Assurance

 

  • COVID-19: up to date information for hospitality businesses can be found on the UKHospitality website along with the latest insights and innovation from across the sector

 

I collaborate with industry professionals to provide bespoke development solutions for the hospitality sector.

We create and deliver unique coaching and development programmes for emerging and existing leaders, aligned to the specific needs of the individual and organisation. Our team programmes are built on a foundation of collaboration and unity that drive performance and engagement - and they’re fun!

We provide Quality Assurance systems to support the consistent delivery of your brand and an enhanced customer experience. QA systems such as:

  • Customer Journey Mapping and Standard Operating Procedure (SOP) development

  • Quality Assurance / Mystery Guest Audits

 

How can we help?

 
 

As a leader and hospitality professional:

Hospitality is a 24/7 business, often making it challenging to find the time and resources for personal development.

Investing in coaching for personal development can support you to;

- Advance your career progression

- Enhance your personal and team performance

- Improve your work/life balance

- Determine your next steps

As an organisation and team:

You want to reduce team turnover and enhance your employee and customer experience. To stabilize your talent pipeline and promote hospitality as a career.

We work with you and your team to deliver;

  • Coaching and development programmes for emerging and existing leaders

  • Clear career pathways and personal development plans aligned to your organisations values and growth plans

  • New-opening and new-starter training programmes

  • Team coaching and workshops to build resilience, navigate change and overcome challenges

Strengthscope®

OPTIMIZING STRENGTHS

Strengthscope® increases self-awareness, allows people to have honest, authentic conversations about what makes them truly unique, what they love to do, and how they can bring their best to work and to life, every single day.

Strengthscope360™ is for anyone who wants feedback from colleagues and other performance stakeholders on their strengths and risks to enable them to improve performance at work. It’s:

  • A great way to begin any development programme, where knowing yourself is the first step of the journey

  • Perfect for coaching where building confidence, understanding impact and learning more about strengths in action is a focus.

 
Hospitality is the beating heart of the UK economy, adapting and innovating to provide unique and outstanding customer experiences that contribute £130bn to GDP each year**Source: UKHospitality Future Shock #4

Hospitality is the beating heart of the UK economy, adapting and innovating to provide unique and outstanding customer experiences that contribute £130bn to GDP each year*

*Source: UKHospitality Future Shock #4

Investing in training and development is the number one priority for the industry if it is to continue to deliver consistent growth and successfully navigate and thrive in a constantly changing environment*

Investing in training and development is the number one priority for the industry if it is to continue to deliver consistent growth and successfully navigate and thrive in a constantly changing environment*

The industry represents 10% of all UK employment and has a breadth of accessible career opportunities within hotels and accommodation, food services management, attractions, leisure, pubs and bars - it’s the people business!*

The industry represents 10% of all UK employment and has a breadth of accessible career opportunities within hotels and accommodation, food services management, attractions, leisure, pubs and bars - it’s the people business!*

 

Free download available: Quick and effective coaching questions for on-the-job problem solving